Order Processing Times
Most orders are shipped within 2 business days. Orders placed on weekends or holidays are shipped the following business day.
Order Status and Tracking
An email with your tracking number will be provided when your order is shipped. It may take up to 24 hours for this to populate on the carrier’s website.
Orders are shipped using FedEx.
2 Day: $15, Complimentary for orders over $250
Orders for International Delivery are calculated at checkout based on current published rates.
We are unable to ship to PO boxes.
International orders are shipped via FedEx International Economy. Shipping costs do not include customs fees, taxes, tariffs and duties and may be collected in accordance with policies and laws in your location. AUTEUR is not responsible for these or any other associated fees.
Please note that we are unable to fulfill any request to declare your package for any value other than the total value paid at check out.
If we are unable to deliver the products ordered to your particular country, you will receive an email to inform you, and the original form of payment will be refunded.
AUTEUR is not responsible for any delivery delays that may occur as a result of customs.
AUTEUR accepts returns on unopened products only. The gold seal on the side of the product box must be intact and in the original condition for your return request to be processed.
If you would like to initiate a return, please contact us.
In the unlikely event that you receive an item that is damaged or incorrect, please contact us within 48 hours of receiving your shipment. To assure prompt resolution, please have your order number available, and retain the shipping box, shipping label, all packing materials and any damaged items. We may require images of any damaged packaging in order to assist you with a replacement.
AUTEUR can assist you with returns purchased only from this website. If you purchased AUTEUR from another venue, please return it to the place of your original purchase.