Every purchase made on worldofauteur.com is considered a FINAL SALE.
In the unlikely event that you receive an item that is damaged or incorrect, please contact us within 48 hours of receiving your shipment. To assure prompt resolution, please be prepared to provide the following: Order number, shipping label, pictures of the top, bottom and any damaged areas of the box, pictures of all packing materials and any damaged items. These images are required to assist in the replacement of items, and we may be unable to complete a replacement if the original packaging is not available.
If you purchased AUTEUR from another venue, please contact the place of your original purchase.
If you are not sure what products are correct for your skin, we encourage you to begin your skincare journey with The Discovery Set, which includes samples of items to better asses skin compatibility.
AUTEUR makes best efforts to assist all local customs with required paperwork and information, but we are not responsible for customs clearance or additional details that may be required by your government or by the courier to complete a delivery. We do not take responsibility or issue refunds for items that are delayed as a result of customs.