Order Processing Times
Most orders are shipped within 2 business days. Orders placed on weekends or holidays are shipped the following business day.
Order Status and Tracking
An email with your tracking number will be provided when your order is shipped. It may take up to 24 hours for this to populate on the carrier’s website.
Orders shipping to the US are dispatched using UPS
Ground: Complimentary for all full-sized items.
2 Day: $25 for all full-sized items, Complimentary for orders over $250.
Overnight: $45 for all full sized items
Definitive Discovery Set: Orders for the Definitive Discovery Sets are calculated using best-available carrier rates. 2 Day and Overnight delivery is not available for this item.
International Delivery: Calculated at checkout based on current published rates. Shipping on orders over $1000 is complimentary.
We are unable to ship to PO boxes
International Delivery: Calculated at checkout based on current published rates. Shipping on orders over $500 is complimentary.
International orders are shipped via FedEx International Economy. Shipping costs do not include customs fees, taxes, tariffs and duties and may be collected in accordance with policies and laws in your location. AUTEUR is not responsible for these or any other associated fees.
Please note that we are unable to fulfill any request to declare your package for any value other than the total value paid at check out.
If we are unable to deliver the products ordered to your particular country, you will receive an email to inform you, and the original form of payment will be refunded.
AUTEUR is not responsible for any delivery delays that may occur as a result of customs clearance.
AUTEUR provides the option of requiring a signature upon delivery at checkout. We are not responsible for lost or stolen packages that do not have this option selected for delivery.
All orders over $500 will automatically required a signature, regardless of service type.
If your delivery has been signed for upon receipt, it is agreed upon by both parties that the delivery of your package is complete, and that AUTEUR is no longer responsible for your purchase.
AUTEUR accepts returns on unopened products only. The gold seal on the side of the product box must be intact and in the original condition for your return request to be processed.
If you would like to initiate a return, please contact us.
In the unlikely event that you receive an item that is damaged or incorrect, please contact us within 48 hours of receiving your shipment. To assure prompt resolution, please be prepared to provide the following: order number, shipping label, pictures of the top, bottom and any damaged areas of the box, pictures of all packing materials and any damaged items. These images are required to assist in the replacement of items, and we may be unable to complete a replacement if the original packaging is not available.
AUTEUR can assist you with returns purchased only from this website.
If you purchased AUTEUR from another venue, please return it to the place of your original purchase.